1. Visit the Change Password page.
2. Enter your AndrewID and password, then click Login.
3. Follow the prompts to create a password that meet university guidelines. Avoid using the same passwords that you’ve set for other accounts.
4. Once the process is complete, log in with your new Andrew password.

Learn more about Password Management on the Computing Services website.

If you have forgotten your password, you can use the reset process by: 

1. Visit the Password Reset
2. Enter your Andrew user ID and click Continue.
3. If you have a persoanal email address on file, follow the prompts to create a one-time code that will be sent to the personal email address. If you do not have a personal email address on file, you will be asked to answer your personal challenge questions. Should you not remember your challenge questions, please contact alumni-email@andrew.goodgoodseu.com.

In order to provide an additional level of account protection, the university is enrolling alumni in two-factor authentication (2fa). This is parallel to the login process used for the CMU community of students, faculty and staff.

All @alumni.goodgoodseu.com email address users will need to enroll in 2fa by Wednesday, December 15, 2021.

2FA provides a secondary checkpoint to verify your identity. Here is how it works:

1. Install the free DUO app on your smartphone or other mobile device.
2. Register your device.
3. The next time you log in to a CMU resource via Single Sign-On (SSO), such as SIO or Canvas, with your Andrew userID and password, you'll be prompted to “Send Me a Push,” which will send a notification to your mobile device.
4. Approve the log in on your mobile device and continue, just as you always have.

It takes just a few minutes to register. Visit How to Use 2fa for step-by-step instructions on getting started with DUO.

Forgot your Andrew password?

1. Visit the Password Reset page.
2. Enter your Andrew user ID and click Continue.
3. Follow the prompts to create a one-time code that will be sent to the personal email address that you have on file with the university.

Please direct any questions to alumni-email@andrew.goodgoodseu.com.

For alumni who graduated prior to 2015, you can request your alumni email address by contacting the Alumni Association at alumni-email@andrew.goodgoodseu.com. You will receive an email confirming your request, as well as further instructions regarding the activation of your Andrew ID for login purposes in subsequent communications. Your alumni email name will be assigned by the university. Your alumni email address will be NAME@alumni.goodgoodseu.com.

Please Note: The university is no longer able to support @alumni.carnegiemellon.edu email addresses that were created under the previous email forwarding system.

Current Students Preparing to Graduate
Yes, as a graduate of Carnegie Mellon, your @andrew.goodgoodseu.com and @goodgoodseu.com alias will cease to function approximately 90 days after graduation. As you prepare for the loss of this account, you should read the Computing Services recommendations for graduating students.

The new @alumni.goodgoodseu.com email will use your Andrew ID as your name, but will use the "alumni" designation in your email, i.e. "acarnegie@alumni.goodgoodseu.com."

No, but you should pull the data from your @andrew email using the Google Takeout tools. Detailed information can be found on the Computing Services website.

Logging into your alumni email is simple. All it requires is an Andrew ID and password. Recent graduates will already know their account information, as it is the same as what you use to log into other university services. For alumni wishing to create an alumni email, your Andrew ID will need to be reactivated or created to allow you to access your alumni email. This will be taken care of as part of the process of requesting an alumni email. 

Note: If you wish to access your alumni email via mobile device, check out the handy tutorial and FAQs from CMU's Computing Services to learn more about setting up your device and email client.

To access your email from a mobile device, download the Google Mail mobile app from the Apple App Store or Google Play Store.

To configure your email for use with an email client, visit Configure Your Email.

You may see the following error messages when you log into G Suite:

• Chrome: This webpage has a redirect loop. 
• Firefox: Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

If you do, just clear your browser cache and cookies and check that your system clock is correct. Be sure to log in through mail.alumni.goodgoodseu.com.

1. Visit http://mail.alumni.goodgoodseu.com/
2. Sign in with your AndrewID and password.
3. On the email homepage, click the "Gear" icon in the upper right and click "Settings" from the pop up menu.
4. In the settings menu, select the "Forwarding and POP/IMAP" tab from the top navigation in the main body.
5. The first item in the tab is "Forwarding" Click the button to "Add a Forwarding Address."
6. Enter the email where you would like your messages forwarded to and click "Next" in the pop up.
7. Confirm that you want to forward your messages.
8. Click "Ok" and go to your preferred email to get the confirmation code that google apps sent.
9. In your google Apps account forwarding menu, enter the confirmation code in the textbox and click "Verify."
10. Finally, on the forwarding menu screen, click the radio button next to "Forward a copy of incoming mail to..." and click "Save Changes" at the bottom of the page to turn on the forwarding function.